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re:EXPERIENCE The Sea

Refund Policy

Return and Refund Policy for re:DIVE Pte Ltd (Online and In-Store Purchases)
Last updated : January 30, 2024

Thank you for shopping with re:DIVE! We strive to provide excellent customer service and ensure your satisfaction with every purchase. Please review our return and refund policy for both online and in-store purchases below:

This is important in order to comply with consumer protection regulations. It avoids claims by customers that are not satisfied with products they purchase. 

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Please note that many websites dealing with sale of physical goods establish a refund policy as a separate document. This normally includes more instructions and information on the procedures for returns and refunding.

Online Purchases:

Returns and Exchanges:

  1. If there is a manufacturer defect with your online purchase, please bring it to our showroom for an inspection for warranty claim.

  2. The item(s) must be unused, in their original condition, and accompanied by the original packaging and tags.

  3. To initiate a return or exchange, please contact our customer service team at +65 9654 2356.

  4. Return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part.
     

Refunds:

  1. We will only provide refunds in the event that the product is out of stock.

  2. Please note that shipping charges are non-refundable unless the return is due to an error on our part.
     

In-Store Purchases:

Returns and Exchanges:

  1. If there is a manufacturer defect with your in-store purchase, please bring it to our showroom for an inspection for warranty claim.

  2. The item(s) must be unused, in their original condition, and accompanied by the original packaging and receipt.

  3. Please visit our store with the item(s) and receipt to initiate a return or exchange.

Refunds:

  1. There are strictly no refunds for in-store purchases or deposits made for preorders.
     

General Conditions:

Items Not Eligible for Return or Refund:

    • Used or damaged items.

    • Gift cards or vouchers.

    • Clearance or sale items.

  1. The following items are non-returnable and non-refundable:

Defective or Damaged Items:

  1. If you receive a defective or damaged item, please contact our customer service team immediately with details and supporting photos and videos.

  2. We will assess the situation and provide a suitable solution, which may include a warranty claim, replacement or repair.
     

Please note that this return and refund policy is subject to change without prior notice. It is recommended to review the policy before making any purchases.

If you have any questions or need further clarification, please don’t hesitate to contact our customer service team at +65 9654 2356. We are here to assist you.

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